Lumine GroupHiring

Customer Support Engineer

  • CAD 65,000 to 75,000 per year
  • Remote, Canada
  • Mid-level
  • Posted 8 days ago
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In one line

Customer Support Engineer is a mid-level remote role in Canada at a software vendor for broadband providers.

About the role

Suits someone resourceful who takes charge when a problem is unfamiliar and keeps learning new tools. The team handles tricky technical cases for service providers around the world.

At a glance

Pay
CAD 65,000 to 75,000 per year
Remote scope
Remote, Canada
Seniority
Mid-level
Skills
DHCP, DNS, Linux, Solaris, TCP/IP, Oracle, REST APIs
Posted
21 Oct 2026
Last checked
29 Oct 2026

What you will do

  • Handle technical support before and after sales by email, phone and remote sessions, including demos and customer training
  • Write and check self-help material and knowledgebase articles
  • Pass customer problems up the line when they need it
  • Work with engineering and marketing on product input, and file and qualify JIRA issues
  • Build scripts and tools that automate support work, and dig into complex network faults alone or with the team

What they look for

  • Fluent written and spoken English and Spanish
  • A post-secondary degree plus two years of related work
  • Working grasp of DHCP and DNS
  • Familiarity with Linux or Solaris administration at an intermediate level

Nice to have

  • Scripting in a shell language such as Perl, Bash or Python

A typical week

  • Answering customer cases by email, phone and remote access
  • Writing or proofreading documentation between calls
  • Filing and qualifying JIRA issues with product teams
  • Joining meetings outside your time zone and taking on-call pager shifts

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Claude

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Questions about this job

Is this job fully remote, and from where?

Yes, it is listed as remote, aimed at candidates in Canada.

What does this job pay?

The posting states CAD 65,000 to 75,000 per year.

What experience is needed?

It is a mid-level role. The posting asks for: fluent written and spoken English and Spanish; a post-secondary degree plus two years of related work; working grasp of DHCP and DNS. Skills it names include DHCP, DNS, Linux, Solaris.

How do I apply with Keywordise AI?

Click Apply with Keywordise AI, create an account and upload your CV. Your CV and cover letter are written for this job from what you have really done, then Keywordise applies for you. Trial: 7 days, no card.

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Lumine GroupRemote, Canada
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