A software company serving home service businessesHiring

Customer Support Specialist

  • USD 45,000 to 55,000 per year
  • Remote, United States
  • Full-time
  • Entry-level
  • Posted 2 weeks ago
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In one line

Customer Support Specialist is an entry-level full-time remote role in the United States at a software company serving home service businesses.

About the role

Someone patient who likes owning a problem until it closes fits here. Questions arrive by phone, email and chat, and recurring issues get passed back to the product team.

At a glance

Pay
USD 45,000 to 55,000 per year
Remote scope
Remote, United States
Seniority
Entry-level
Employment
Full-time
Working hours
Central time, fixed shift Monday to Friday
Skills
HubSpot, A2P 10DLC, SMS, Call routing
Posted
13 Oct 2026
Last checked
20 Oct 2026

What you will do

  • Answer calls, emails and chats and troubleshoot AI answering problems
  • Resolve live receptionist complaints and fix call routing issues
  • Explain SMS and A2P 10DLC registration and texting rules to customers
  • Log every interaction in HubSpot and escalate complex cases with follow-up
  • Spot recurring problems and help update support docs and processes

What they look for

  • One to two years in customer support, service or SaaS support preferred
  • Quick to learn new systems and clear in speech and writing
  • Patient and empathetic with frustrated customers
  • Organized, able to juggle several issues and prioritize

Nice to have

  • Experience with HubSpot

A typical week

  • Troubleshoot call routing and AI answering behavior with customers
  • Log interactions and fixes in HubSpot
  • Escalate harder cases to Customer Success Managers or Builders and follow up
  • Take a rotating weekend on-call shift roughly once a month

How Keywordise applies for you

  1. 1Upload your CVAdd your CV once. It takes about a minute.
  2. 2Tailored to this jobKeywordise writes a CV and a cover letter for this job from your real experience.
  3. 3The form fills itselfName, email, experience and screening questions, field by field.
  4. 4Application sentYou get a receipt and follow it in your dashboard.

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ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

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ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
Apply to Keywordise job nzxw4toqsc
How to connect

Questions about this job

Is this job fully remote, and from where?

Yes. The posting lists Customer Support Specialist as a remote role for candidates in the United States. On hours, the posting says: Central time, fixed shift Monday to Friday.

What does this job pay?

The posting states USD 45,000 to 55,000 per year.

What experience is needed?

It is an entry-level role. The posting asks for: one to two years in customer support, service or SaaS support preferred; quick to learn new systems and clear in speech and writing; patient and empathetic with frustrated customers. Skills it names include HubSpot, A2P 10DLC, SMS, Call routing.

How do I apply with Keywordise AI?

Press the Apply with Keywordise AI button and add your CV. Keywordise tailors your CV and cover letter to this posting and sends the application for you, with a free 7-day trial and no card.

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