Development Data & Systems Analyst

About the role

Serve as the technical lead for a development division's Salesforce CRM, optimizing data architecture, donor tracking and reporting. The role supports frontline fundraisers and helps expand principal gifts work.

What you will do

• Own the development team's Salesforce ticketing system, triaging and resolving data, reporting and access requests
• Provide technical guidance, documentation and training to fundraisers and operations staff
• Design and enforce workflows that track donor recognition, naming opportunities and benefit fulfillment
• Build reports, dashboards and tracking frameworks for complex institutional gifts and grants
• Run quality assurance testing in a sandbox for new features, fixes and integrations
• Perform data cleanup, quality control queries, mass uploads and duplicate merges

What they look for

• Technical experience maintaining and improving a Salesforce CRM environment
• Ability to manage a help desk and resolve requests within service levels
• Skill in building custom reports, dashboards and tracking frameworks
• Experience with quality assurance testing and system enhancements
• Strong attention to data hygiene, auditing and record quality
• Willingness to cross-train in gift intake as backup during peak periods