SeesawHiring

Digital Customer Success Manager

  • Remote, United Kingdom
  • Lead
  • Posted 6 days ago
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In one line

Customer success role for someone early in their career, looking after a large book of school and trust accounts across the UK.

About the role

Schools need to see real value from the learning platform, and this role is about keeping them engaged, renewing and growing. Success looks like hitting retention targets while customers actually adopt the product.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United Kingdom
Seniority
Lead
Skills
Salesforce, Planhat, Front, Gainsight
Posted
23 Oct 2026
Last checked
29 Oct 2026

What you will do

  • Run a large portfolio of school, trust and district accounts through email, phone and virtual meetings
  • Own renewals and work toward quarterly retention and net revenue targets
  • Spot renewal risk, budget worries and chances to expand, then act on them
  • Help customers set goals and plan implementation so they use the product more

What they look for

  • Comfortable talking to customers by email, phone and video
  • Able to stay organised and solve problems while handling many accounts
  • Willing to take ownership and keep up in a busy environment

Nice to have

  • Experience in education technology or SaaS
  • Knowledge of UK schools or the wider education system
  • Familiarity with Salesforce, Planhat, Front or Gainsight

A typical week

  • Proactive outreach to customers by email, phone and virtual meetings
  • Updating renewal opportunities and tasks in Salesforce, Planhat and Front
  • Answering customer questions within team response times
  • Reviewing priorities with your manager based on risk and renewal dates

How Keywordise applies for you

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Claude

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Connector URL
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Connector URL
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Muse

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Message for Muse
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Muse is available in the US only for now.

Prompt
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How to connect

Questions about this job

Is this job fully remote, and from where?

Yes. The posting lists Digital Customer Success Manager as a remote role for candidates in the United Kingdom.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is a lead role. The posting asks for: comfortable talking to customers by email, phone and video; able to stay organised and solve problems while handling many accounts; willing to take ownership and keep up in a busy environment. Skills it names include Salesforce, Planhat, Front, Gainsight.

How do I apply with Keywordise AI?

Press the Apply with Keywordise AI button and add your CV. Keywordise tailors your CV and cover letter to this posting and sends the application for you, with a free 7-day trial and no card.

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