FingerprintHiring

Manager, Customer Success Managers - EMEA

  • Remote, worldwide
  • Lead
  • Posted 10 days ago
Apply with Keywordise AI

or apply from Claude / ChatGPT / Muse

In one line

Lead four to six customer success managers covering EMEA and APAC accounts, from a remote base anywhere in the EMEA region.

About the role

Own the team's results on renewals and retention, coaching CSMs through hard renewals and fixing the processes that slow them down. Success shows up as stronger net and gross revenue retention across the team's book.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, worldwide
Seniority
Lead
Skills
Salesforce, Planhat, Customer Success, NRR, GRR
Posted
19 Oct 2026
Last checked
29 Oct 2026

What you will do

  • Run regular one to ones and team meetings, giving clear feedback on time
  • Coach CSMs on renewals, churn risk and expansion talks, and take the first escalation
  • Watch account health across renewals, integrations, usage and downsell risk
  • Keep the team's forecast honest and flag risks to leadership with a recommendation

What they look for

  • B2B SaaS customer success background covering the journey from onboarding to renewal
  • Five to eight years in customer success, with one or two of them managing CSMs or similar roles
  • History of helping a team reach net and gross retention targets and forecast well
  • Experience improving CS processes and playbooks with visible results

Nice to have

  • Fraud prevention, tech or cybersecurity background
  • Prior work with EMEA customers

How Keywordise applies for you

  1. 1Upload your CVAdd your CV once. It takes about a minute.
  2. 2Tailored to this jobKeywordise writes a CV and a cover letter for this job from your real experience.
  3. 3The form fills itselfName, email, experience and screening questions, field by field.
  4. 4Application sentYou get a receipt and follow it in your dashboard.

Apply with Keywordise AI7-day free trial, no card.

Apply from your AI assistant

Connect Keywordise to your assistant once, then send it the prompt. It applies for you.

ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
Apply to Keywordise job 7jscpbweo2
How to connect

Questions about this job

Is this job fully remote, and from where?

The posting lists it as remote with no single country named, so candidates from different countries can apply.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is a lead role. The posting asks for: b2B SaaS customer success background covering the journey from onboarding to renewal; five to eight years in customer success, with one or two of them managing CSMs or similar roles; history of helping a team reach net and gross retention targets and forecast well. Skills it names include Salesforce, Planhat, Customer Success, NRR.

How do I apply with Keywordise AI?

Select Apply with Keywordise AI, sign up and upload your CV. Keywordise writes a CV and a cover letter for this job from your real experience and applies for you. The 7-day free trial needs no card.

More remote sales jobs

All remote sales jobs
FingerprintRemote, worldwide
Apply with Keywordise AI