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Senior Customer Success Manager, EMEA

  • Remote, worldwide
  • Lead
  • Posted 5 weeks ago
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In one line

Senior account advisor for enterprise customers across EMEA at a fully remote fraud detection company, focused on adoption and renewals.

About the role

The team works on stopping online fraud with device intelligence, and this role is the main advisor for customers in many industries.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, worldwide
Seniority
Lead
Working hours
EMEA region, async-first remote
Skills
Salesforce, Planhat, Gainsight, Zendesk, Slack, Google Workspace, Zoom
Posted
24 Sep 2026
Last checked
29 Oct 2026

What you will do

  • Guide clients from contract signature through implementation to go-live
  • Hold integration reviews, quarterly business reviews and onsite meetings, and recommend ways to get more value
  • Drive renewals with executives, daily contacts and procurement, and watch account health for risks

What they look for

  • Six to ten years in mid-market or enterprise customer success
  • B2B SaaS, tech or cybersecurity experience, covering onboarding through renewal
  • Comfort in a fully remote, async-first setup with macOS, Slack, Google Workspace and Zoom
  • Clear, concise communication in writing, in conversation and in front of a room

Nice to have

  • Cross-sell and upsell experience
  • Familiarity with Gainsight, Planhat, Zendesk and Salesforce

How Keywordise applies for you

  1. 1Upload your CVAdd your CV once. It takes about a minute.
  2. 2Tailored to this jobKeywordise writes a CV and a cover letter for this job from your real experience.
  3. 3The form fills itselfName, email, experience and screening questions, field by field.
  4. 4Application sentYou get a receipt and follow it in your dashboard.

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ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
Apply to Keywordise job acstzkvyln
How to connect

Questions about this job

Is this a remote job, and where can I work from?

Yes, it is listed as remote, and the posting does not tie it to one country. On hours, the posting says: EMEA region, async-first remote.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is a lead role. The posting asks for: six to ten years in mid-market or enterprise customer success; b2B SaaS, tech or cybersecurity experience, covering onboarding through renewal; comfort in a fully remote, async-first setup with macOS, Slack, Google Workspace and Zoom. Skills it names include Salesforce, Planhat, Gainsight, Zendesk.

How do I apply with Keywordise AI?

Select Apply with Keywordise AI, sign up and upload your CV. Keywordise writes a CV and a cover letter for this job from your real experience and applies for you. The 7-day free trial needs no card.

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