ArmorCodeHiring

Director, Customer Success

  • Remote, United States
  • Lead
  • Posted 7 days ago
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In one line

Lead a global customer success org for enterprise security accounts, covering onboarding through renewal and expansion; US and India teams.

About the role

A hands-on leadership job in a scale-up, setting strategy with executives while also working the details behind retention, net revenue retention and customer trust. AI and automation are expected to shape how customers are engaged.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Lead
Skills
Customer Success, GRR, NRR, SLAs, Upsell, Cross-sell
Posted
22 Oct 2026
Last checked
29 Oct 2026

What you will do

  • Own GRR and NRR, with clear playbooks and KPIs behind them
  • Work with Sales on renewal and expansion, including upsell and cross-sell
  • Set SLAs for first response, resolution time and backlog, and keep performance at or above benchmark
  • Build escalation routes between Support, Engineering and Customer Success, and feed ticket patterns back to Product

What they look for

  • Experience running customer success for enterprise security customers across onboarding, adoption, renewal and advocacy
  • A record leading a global customer success organization, including teams in the US and India
  • An AI-first approach, using automation and AI-driven insight to engage customers and spot expansion early
  • Comfort setting strategy with the C-suite and then doing the detailed work
  • Experience in a scale-up environment with fast growth

How Keywordise applies for you

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ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

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ChatGPT

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  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
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Disconnect any time in your Keywordise settings.

Muse

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  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
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How to connect

Questions about this job

Is this a remote job, and where can I work from?

Yes. The posting lists Director, Customer Success as a remote role for candidates in the United States.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is a lead role. The posting asks for: experience running customer success for enterprise security customers across onboarding, adoption, renewal and advocacy; a record leading a global customer success organization, including teams in the US and India; an AI-first approach, using automation and AI-driven insight to engage customers and spot expansion early. Skills it names include Customer Success, GRR, NRR, SLAs.

How do I apply with Keywordise AI?

Select Apply with Keywordise AI, sign up and upload your CV. Keywordise writes a CV and a cover letter for this job from your real experience and applies for you. The 7-day free trial needs no card.

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