PackbackHiring

Senior Account Manager

  • Remote, United States
  • Lead
  • Posted 8 days ago
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In one line

Own a book of 20 to 40 institutional accounts through onboarding, renewal and upsell, helping universities and school districts get real use out of an AI writing platform.

About the role

Institutions buy the platform but often stall before it changes how students write and get feedback. The job is to spot that stall early, fix it with training and data, and keep contracts healthy.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Lead
Skills
SaaS, Account Management, NRR, GRR, Upsell
Posted
21 Oct 2026
Last checked
29 Oct 2026

What you will do

  • Run a portfolio of 20 to 40 accounts through onboarding, fulfilment, renewal and upsell.
  • Push each institution toward full platform use so its learning goals are actually met.
  • Turn usage data into clear plans and presentations for deans, provosts and administrators.
  • Watch contract health scores, flag accounts at risk of churn and step in with targeted fixes.
  • Travel domestically up to 25% of the time to meet key decision makers.

What they look for

  • Five or more years in account management at an education technology or SaaS company.
  • A record of hitting or beating retention and expansion targets such as NRR and GRR.
  • Experience growing complex enterprise accounts with several stakeholders and varied contract lengths.
  • Confidence building relationships with executive level buyers like provosts and VPs.

How Keywordise applies for you

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  4. 4Application sentYou get a receipt and follow it in your dashboard.

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ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

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ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
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How to connect

Questions about this job

Is this job fully remote, and from where?

Yes, it is listed as remote, aimed at candidates in the United States.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is a lead role. The posting asks for: five or more years in account management at an education technology or SaaS company; a record of hitting or beating retention and expansion targets such as NRR and GRR; experience growing complex enterprise accounts with several stakeholders and varied contract lengths. Skills it names include SaaS, Account Management, NRR, GRR.

How do I apply with Keywordise AI?

Press the Apply with Keywordise AI button and add your CV. Keywordise tailors your CV and cover letter to this posting and sends the application for you, with a free 7-day trial and no card.

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