ArmorCodeHiring

Director, Customer Success

  • Remote, United States
  • Lead
  • Posted 7 days ago
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In one line

Own the full customer journey for enterprise security clients, from onboarding to renewal and advocacy, leading teams in the US and India.

About the role

A hands-on director role in a scale-up, balancing C-suite strategy with the day-to-day work that drives retention, expansion and trust. Automation and AI insight are central to how customers get engaged.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Lead
Skills
Customer Success, GRR, NRR, SLAs, Onboarding, Upsell, Cross-sell
Posted
22 Oct 2026
Last checked
29 Oct 2026

What you will do

  • Set and improve GRR and NRR through clear playbooks and KPIs
  • Partner with Sales on renewals and expansion, covering upsell and cross-sell
  • Define SLAs for response, resolution and backlog, and hold performance to benchmarks
  • Create scalable onboarding and training programs that speed time to value

What they look for

  • A track record owning enterprise customer success from onboarding through renewal and advocacy
  • Experience leading customer success teams across the US and India
  • An AI-first mindset, using automation and data to engage customers and find expansion
  • Ease moving between executive strategy and hands-on detail in a scale-up

Nice to have

  • Experience with tiered support models, self-service and knowledge bases
  • A habit of analyzing tickets to find systemic issues and route them to Product

How Keywordise applies for you

  1. 1Upload your CVAdd your CV once. It takes about a minute.
  2. 2Tailored to this jobKeywordise writes a CV and a cover letter for this job from your real experience.
  3. 3The form fills itselfName, email, experience and screening questions, field by field.
  4. 4Application sentYou get a receipt and follow it in your dashboard.

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ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

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ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
Apply to Keywordise job mywjvluege
How to connect

Questions about this job

Is this a remote job, and where can I work from?

Yes. The posting lists Director, Customer Success as a remote role for candidates in the United States.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is a lead role. The posting asks for: a track record owning enterprise customer success from onboarding through renewal and advocacy; experience leading customer success teams across the US and India; an AI-first mindset, using automation and data to engage customers and find expansion. Skills it names include Customer Success, GRR, NRR, SLAs.

How do I apply with Keywordise AI?

Select Apply with Keywordise AI, sign up and upload your CV. Keywordise writes a CV and a cover letter for this job from your real experience and applies for you. The 7-day free trial needs no card.

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