DeskproHiring

Commercial Customer Success Manager

  • Remote, United Kingdom
  • Lead
  • Posted 3 weeks ago
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In one line

Customer success role covering a large book of UK and EMEA accounts, from SMB to enterprise, with growth and retention targets; remote with some travel.

About the role

A high-volume portfolio needs someone who can split time between hands-on relationship work and efficient scaled coverage. The job reports to a customer success director and shapes how coverage evolves.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United Kingdom
Seniority
Lead
Skills
B2B SaaS, Customer Success, Account Management, QBRs, Success Planning, Upsell, Cross-sell
Posted
2 Oct 2026
Last checked
29 Oct 2026

What you will do

  • Own a large UK and EMEA portfolio across several segments
  • Build and close expansion pipeline through upsell and cross-sell
  • Hit retention targets and expansion quotas
  • Run success plans matched to account tier, with QBRs for bigger accounts and lighter cadences for scaled ones
  • Handle renewals for the book, flagging risk early and working with the director to reduce it

What they look for

  • Two to three years as a B2B SaaS customer success manager or account manager, with some renewal, retention or upsell exposure
  • Proven ability to run a high-volume book, judging risk and growth chances quickly
  • Confidence talking to technical decision-makers and tying product features to business value
  • Experience with QBRs, success planning and structured cadences at scale
  • Self-directed remote worker who manages their own schedule and priorities

Benefits

  • £70k OTE made of base, uncapped commission and a quarterly retention bonus
  • Employee equity scheme
  • 25 days holiday plus UK bank holidays
  • Remote-first working with access to a London office
  • Personal development budget

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Claude

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Questions about this job

Is this job fully remote, and from where?

Yes, it is listed as remote, aimed at candidates in the United Kingdom.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is a lead role. The posting asks for: two to three years as a B2B SaaS customer success manager or account manager, with some renewal, retention or upsell exposure; proven ability to run a high-volume book, judging risk and growth chances quickly; confidence talking to technical decision-makers and tying product features to business value. Skills it names include B2B SaaS, Customer Success, Account Management, QBRs.

How do I apply with Keywordise AI?

Press the Apply with Keywordise AI button and add your CV. Keywordise tailors your CV and cover letter to this posting and sends the application for you, with a free 7-day trial and no card.

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