RSM US Integrated Services India Private LimitedHiring

Director, Customer & Growth Business Transformation Lead

  • New York, NY
  • Lead
  • Posted 6 days ago
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In one line

Director-level role leading the business side of customer and growth transformations for mid-market clients, focused on how sales, pricing and service teams actually change the way they work.

About the role

One major transformation at a time, working alongside an executive transformation partner, a transformation director and a platform and delivery lead. Success means the commercial organisation really operates differently and the growth or deal case is realised.

At a glance

Pay
Not stated in the posting
Location
New York, NY
Seniority
Lead
Skills
Human-Centered Design, Pricing, Quote to cash
Posted
29 Oct 2026
Last checked
3 Nov 2026

What you will do

  • Own the future-state commercial operating model: coverage, segmentation, territories, sales and service roles, deal desk and pricing authori
  • Design revenue-cycle processes end to end, from lead to opportunity and quote to cash through renewal, integration and separation
  • Set out role, incentive and capability changes, including quotas, compensation and performance management
  • Hold decision rights on pricing, deal governance, customer data ownership and transaction-timeline forums
  • Keep a clear line from the deal thesis through process changes, backlog, adoption and realised revenue and margin

What they look for

  • Experience leading commercial transformation on the business side, not only advising from the outside
  • A track record of making change stick with sellers, pricing analysts, service agents and deal teams
  • Skill in human-centred design: personas, journey maps and workflow prototypes tested with real users
  • Confidence running organisational change as a funded, measured workstream with visible leader sponsorship

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Questions about this job

Where is this job based?

The posting lists Director, Customer & Growth Business Transformation Lead as a role based in New York, NY, United States.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is a lead role. The posting asks for: experience leading commercial transformation on the business side, not only advising from the outside; a track record of making change stick with sellers, pricing analysts, service agents and deal teams; skill in human-centred design: personas, journey maps and workflow prototypes tested with real users. Skills it names include Human-Centered Design, Pricing, Quote to cash.

How do I apply with Keywordise AI?

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RSM US Integrated Services India Private LimitedNew York, NY
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