Remote job · Sales
L1 Technical Support Representative
In one line: L1 Technical Support Representative is a remote role in Philippines at a staffing firm placing professionals with global companies.
- Remote (Philippines)
- A staffing firm placing professionals with global companies
- Posted 8 Oct 2026
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https://keywordise.com/mcpApply to Keywordise job qvpnidaw7bAbout the role
The role gives first-level technical help to customers using EV charging stations through phone, email and live chat. It involves diagnosing hardware and software faults and guiding users through setup and upkeep.
At a glance
- PayNot stated in the posting
- Remote scopeRemote, Philippines
- Posted8 Oct 2026
- Last checked18 Oct 2026
What you will do
- Handle customer technical questions about EV charging stations by phone, email and live chat
- Diagnose and troubleshoot charger hardware, software and network problems
- Walk customers through installation, configuration and maintenance steps
- Escalate complex cases to engineering or field service teams when needed
- Watch system performance and catch potential problems early
- Record customer interactions, troubleshooting steps and fixes in the ticketing system
What they look for
- Strong troubleshooting skills across hardware, software and networking
- Experience with CRM and ticketing tools such as Zendesk or Freshdesk
- Excellent communication, able to explain technical ideas to non-technical users
- Able to work independently and handle several inquiries at once
- Proficiency with Microsoft Office and Google Workspace
Nice to have
- Knowledge of EV charging infrastructure, power systems or renewable energy
Benefits
- Work from home
- Health coverage with two free dependents and medical reimbursements
- Government-mandated benefits
- Training programs for career development
- Company outings, team activities and wellness sessions
Questions about this job
Is this a remote job, and where can I work from?
Yes, it is listed as remote, aimed at candidates in Philippines.
What does this job pay?
No pay range is stated in the posting.
What experience is needed?
The posting asks for: strong troubleshooting skills across hardware, software and networking; experience with CRM and ticketing tools such as Zendesk or Freshdesk; excellent communication, able to explain technical ideas to non-technical users.
How do I apply with Keywordise AI?
Press the Apply with Keywordise AI button and add your CV. Keywordise tailors your CV and cover letter to this posting and sends the application for you, with a free 7-day trial and no card.
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