SupportYourAppHiring

L2 Technical Support Consultant

  • Remote, Brazil
  • Mid-level
  • Posted 6 days ago
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In one line

Second-line technical support for software and hardware customers, handling tickets by email, phone and chat; fully remote.

About the role

Diagnosing and resolving complex technical issues that come in from customers, then escalating when needed. Keeping records accurate and helping maintain the support knowledge base.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, Brazil
Seniority
Mid-level
Skills
Windows, Linux, CLI, System logs
Posted
23 Oct 2026
Last checked
28 Oct 2026

What you will do

  • Handle technical support requests through email, phone and chat.
  • Take ownership of reported issues, triage them and resolve or escalate.
  • Maintain records of failures, maintenance and bugs, and update the knowledge base.

What they look for

  • Excellent English, both spoken and written at C1 level.
  • 1 to 2 years in technical support, systems administration or advanced support.
  • Hands-on with Windows and Linux, especially command-line and terminal.
  • Experience diagnosing hardware issues and reading system logs.

Nice to have

  • Familiarity with UAV/UAS systems, network architecture, firewalls or remote hardware debugging.

Benefits

  • Flexible schedule and fully remote work.
  • Compensation in USD and referral rewards.

How Keywordise applies for you

  1. 1Upload your CVAdd your CV once. It takes about a minute.
  2. 2Tailored to this jobKeywordise writes a CV and a cover letter for this job from your real experience.
  3. 3The form fills itselfName, email, experience and screening questions, field by field.
  4. 4Application sentYou get a receipt and follow it in your dashboard.

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Apply from your AI assistant

Connect Keywordise to your assistant once, then send it the prompt. It applies for you.

ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
Apply to Keywordise job tbxk5tkjce
How to connect

Questions about this job

Is this job fully remote, and from where?

Yes, it is listed as remote, aimed at candidates in Brazil.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is a mid-level role. The posting asks for: excellent English, both spoken and written at C1 level; 1 to 2 years in technical support, systems administration or advanced support; hands-on with Windows and Linux, especially command-line and terminal. Skills it names include Windows, Linux, CLI, System logs.

How do I apply with Keywordise AI?

Select Apply with Keywordise AI, sign up and upload your CV. Keywordise writes a CV and a cover letter for this job from your real experience and applies for you. The 7-day free trial needs no card.

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SupportYourAppRemote, Brazil
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