OneImagingHiring

Operations Manager, Member Services (Knowledge Management)

  • Remote, worldwide
  • Lead
  • Posted 2 weeks ago
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In one line

Owns the member services knowledge base and maps the whole member journey for a radiology benefits company, so support agents and AI tools both get accurate content.

About the role

Suits someone with years of knowledge management or process mapping behind them, ideally in digital health, insurance or radiology. The job is deep ownership of two things: clean, trusted content and a fully understood journey that Product can act on.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, worldwide
Seniority
Lead
Skills
Knowledge management, Business process management, Process mapping, Taxonomy, Tagging, Dashboards
Posted
14 Oct 2026
Last checked
29 Oct 2026

What you will do

  • Run the knowledge base as the single source of truth, including lifecycle, approvals and retirement of content.
  • Define taxonomy, tagging and structure so content stays findable for people and AI support tools.
  • Track accuracy, freshness, duplication, gaps and search quality, and report on them to leadership.
  • Map the full member journey across systems, teams and handoffs, and keep process and policy docs consistent.
  • Turn journey pain points and knowledge gaps into clear product opportunities with Product.

What they look for

  • Comfort working with business owners and product subject matter experts to validate documented processes.
  • Skill at building dashboards and reporting that give leaders ongoing visibility.

How Keywordise applies for you

  1. 1Upload your CVAdd your CV once. It takes about a minute.
  2. 2Tailored to this jobKeywordise writes a CV and a cover letter for this job from your real experience.
  3. 3The form fills itselfName, email, experience and screening questions, field by field.
  4. 4Application sentYou get a receipt and follow it in your dashboard.

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ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

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ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
Apply to Keywordise job yy263qbc57
How to connect

Questions about this job

Is this a remote job, and where can I work from?

Yes. The posting lists Operations Manager, Member Services (Knowledge Management) as a remote role open to candidates worldwide.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is a lead role. The posting asks for: comfort working with business owners and product subject matter experts to validate documented processes; skill at building dashboards and reporting that give leaders ongoing visibility. Skills it names include Knowledge management, Business process management, Process mapping, Taxonomy.

How do I apply with Keywordise AI?

Press the Apply with Keywordise AI button and add your CV. Keywordise tailors your CV and cover letter to this posting and sends the application for you, with a free 7-day trial and no card.

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