CrestaHiring

Principal Solutions Engineer, West

  • Remote, United States
  • Lead
  • Posted 7 days ago
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In one line

Pre-sales engineering role on the US West Coast, remote, partnering with sales directors to design and prove out conversational AI solutions for enterprise customers.

About the role

Fits a technical seller who can talk contact centre architecture with IT and business value with executives. Work centres on discovery, demos and proof-of-value engagements that tie AI capabilities to measurable outcomes.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Lead
Skills
LLMs, SLMs, Retrieval-augmented generation, Speech recognition, IVR, CRM
Posted
28 Oct 2026
Last checked
3 Nov 2026

What you will do

  • Lead discovery with customers on their contact centre, telephony, IVR, CRM and workforce systems, then map goals to AI solutions
  • Design and deliver tailored demos of virtual agents, real-time agent assist and conversation analytics
  • Own proof-of-value engagements end to end, including integrations and virtual agent use cases
  • Run ROI workshops and build business cases around cost, efficiency and CSAT gains

What they look for

  • Experience in solutions engineering or pre-sales for enterprise software, ideally contact centre or AI products
  • Familiarity with LLMs, SLMs, retrieval-augmented generation and speech recognition
  • Ability to translate technical detail into business impact for both IT and executive audiences
  • Comfort working remotely across the West Coast market alongside sales directors

Nice to have

  • Background in contact centre transformation or customer success strategy

How Keywordise applies for you

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ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
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ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
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How to connect

Questions about this job

Is this a remote job, and where can I work from?

The posting lists it as remote for people in the United States.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is a lead role. The posting asks for: experience in solutions engineering or pre-sales for enterprise software, ideally contact centre or AI products; familiarity with LLMs, SLMs, retrieval-augmented generation and speech recognition; ability to translate technical detail into business impact for both IT and executive audiences. Skills it names include LLMs, SLMs, Retrieval-augmented generation, Speech recognition.

How do I apply with Keywordise AI?

Select Apply with Keywordise AI, sign up and upload your CV. Keywordise writes a CV and a cover letter for this job from your real experience and applies for you. The 7-day free trial needs no card.

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