Capital OneHiring

Product Support and Resolution Principal Ops Coordinator

  • Remote, United States
  • Full-time
  • Lead
  • Posted 13 days ago
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In one line

Remote support role handling dealer billing and product questions by phone and chat, on a team that serves dealer partners.

About the role

Remote, with shifts spread across Monday to Saturday 8am to 7pm and Sunday 11am to 5pm Central time. The team is growing to keep service quality high for dealer partners.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Lead
Employment
Full-time
Skills
Google Sheets, Jira, Salesforce
Posted
16 Oct 2026
Last checked
25 Oct 2026

What you will do

  • Handle billing support from start to finish, including questions about charges and accounts
  • Take inbound and outbound calls and chats about product support and dealer tools
  • Work with web hosts and inventory vendors, and flag defects or unhappy dealers to product teams

What they look for

  • High school diploma or equivalent
  • Three or more years in customer service or a call center
  • Two or more years in financial services and one year using Google Sheets

Nice to have

  • Auto finance experience
  • Familiarity with JIRA or Salesforce, or with billing and inventory systems

How Keywordise applies for you

  1. 1Upload your CVAdd your CV once. It takes about a minute.
  2. 2Tailored to this jobKeywordise writes a CV and a cover letter for this job from your real experience.
  3. 3The form fills itselfName, email, experience and screening questions, field by field.
  4. 4Application sentYou get a receipt and follow it in your dashboard.

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ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

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ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
Apply to Keywordise job sy6py56whz
How to connect

Questions about this job

Is this a remote job, and where can I work from?

Yes. The posting lists Product Support and Resolution Principal Ops Coordinator as a remote role for candidates in the United States.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is a lead role. The posting asks for: high school diploma or equivalent; three or more years in customer service or a call center; two or more years in financial services and one year using Google Sheets. Skills it names include Google Sheets, Jira, Salesforce.

How do I apply with Keywordise AI?

Press the Apply with Keywordise AI button and add your CV. Keywordise tailors your CV and cover letter to this posting and sends the application for you, with a free 7-day trial and no card.

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