WalmartHiring

Senior Analyst, Learning and Development

  • Remote, United States
  • Senior
  • Posted 6 days ago
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In one line

Knowledge and content role writing Help Center articles and internal guides for a business customer operations team.

About the role

The customer operations group links customer needs with product, engineering and care teams. Good work means content that helps customers solve problems themselves and helps agents answer faster.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Senior
Skills
generative AI, Knowledge management, Content governance, Project management
Posted
23 Oct 2026
Last checked
26 Oct 2026

What you will do

  • Write and update customer-facing Help Center articles and internal knowledge resources
  • Turn complex product and operational details into clear guidance
  • Manage content requests from intake to completion, tracking timelines, reviews and dependencies
  • Use generative AI and automation to speed up content work and spot gaps
  • Analyse customer feedback and content performance to improve things

What they look for

  • Experience producing knowledge resources, training materials, process docs or support content
  • Project management skills to run several initiatives and track deliverables
  • Ability to explain technical and operational information to different audiences
  • Familiarity with knowledge management, content governance and quality assurance

Benefits

  • Medical, vision and dental cover, 401(k), stock purchase, life insurance and paid time off

How Keywordise applies for you

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ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
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ChatGPT

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Connector URL
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Muse

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Message for Muse
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Muse is available in the US only for now.

Prompt
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How to connect

Questions about this job

Is this a remote job, and where can I work from?

Yes. The posting lists Senior Analyst, Learning and Development as a remote role for candidates in the United States.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is a senior role. The posting asks for: experience producing knowledge resources, training materials, process docs or support content; project management skills to run several initiatives and track deliverables; ability to explain technical and operational information to different audiences. Skills it names include generative AI, Knowledge management, Content governance, Project management.

How do I apply with Keywordise AI?

Click Apply with Keywordise AI, create an account and upload your CV. Your CV and cover letter are written for this job from what you have really done, then Keywordise applies for you. Trial: 7 days, no card.

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