ServiceTitanHiring

Senior Customer Success Manager, Strategic Accounts

  • Remote, United States
  • Lead
  • Posted 7 days ago
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In one line

Own the biggest accounts for a software firm, mostly franchise systems and multi-location enterprises, and help them get more value from the product.

About the role

Remote-friendly and centered on long relationships with executive contacts. Success looks like steady adoption, accurate reporting and customers who speak up for the product.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Lead
Skills
Customer Success, Account Management, Project Management
Posted
28 Oct 2026
Last checked
2 Nov 2026

What you will do

  • Build and keep strong ties with corporate contacts inside strategic accounts
  • Work with customers and product managers on requests for product enhancements
  • Track engagement data and report on agreed KPIs at regular intervals

What they look for

  • Five or more years managing several accounts or projects with a record of results
  • Comfortable learning new software quickly and spotting its full potential
  • Able to plan several steps ahead of the client and head off risks
  • Strong project and account management with close attention to detail

Nice to have

  • Able to act as the go-to expert on custom features built for strategic accounts

A typical week

  • Run scheduled sessions with corporate contacts and franchise owners
  • Review support tickets where you are the escalation point
  • Analyze usage data and turn it into recommendations
  • Update account and contact records so reporting stays accurate

How Keywordise applies for you

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ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
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ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
Apply to Keywordise job lo5ckkt43l
How to connect

Questions about this job

Is this job fully remote, and from where?

The posting lists it as remote for people in the United States.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is a lead role. The posting asks for: five or more years managing several accounts or projects with a record of results; comfortable learning new software quickly and spotting its full potential; able to plan several steps ahead of the client and head off risks. Skills it names include Customer Success, Account Management, Project Management.

How do I apply with Keywordise AI?

Click Apply with Keywordise AI, create an account and upload your CV. Your CV and cover letter are written for this job from what you have really done, then Keywordise applies for you. Trial: 7 days, no card.

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