Senior Manager, Implementation and Client Success (Spanish Speaker, Afternoon Shift)

About the role

A supporting role that drives onboarding for large enterprise and high-value accounts. The manager keeps workflows moving and tracks milestones so client success colleagues can focus on relationships and retention.

What you will do

• Run onboarding workflows and make sure tasks are completed on time and in order
• Schedule training sessions, track checklists and confirm onboarding milestones are met
• Oversee data migrations for large clients and review feature requests
• Set up platform features such as career pages, job boards, reports and automation
• Watch product usage and step in where accounts need more support or engagement
• Coordinate quarterly reviews in a client's first six months and report progress to senior management

What they look for

• Knowledge of client onboarding, data migration and technical troubleshooting
• Strong organisation and project management across several accounts at once
• Ability to work with customer success, support and product teams
• Careful attention to detail and good documentation habits
• Comfort with CRM and ticketing tools such as HubSpot