Senior Service Analyst, Workforce Management

About the role

A fixed term role supporting customer operations staffing through data analysis, reporting and dashboards, reporting to the workforce management service manager.

What you will do

• Produce data driven reports and insights for senior stakeholders, including weekly and monthly business reviews
• Build working Looker dashboards and standalone management information for operations teams
• Carry out root cause analysis on complex data and write efficient SQL, automating where possible
• Create dynamic burndown plans to predict return to service dates
• Manage cross domain incidents and take part in an on call rota from Monday to Friday
• Run deep dives on supply and demand gaps and manage task routing

What they look for

• Strong data analysis skills and ability to work as an independent contributor
• Experience owning problems and leading solution design from start to finish
• Confident handling complex data across tools such as Looker, Anaplan, Airtable and Google Sheets
• Ability to write efficient SQL and automate processes
• Comfort with occasional weekend work for specific projects

Pay

GBP 40,400 to 51,050 per year