A global ServiceNow consulting partnerHiring

ServiceNow Solution Architect (FSO, FSM, CSM)

  • Remote, North America
  • Senior
  • Posted 2 weeks ago
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In one line

Architect role leading Financial Services Operations delivery for large insurance and financial services clients, working across CSM and FSM too.

About the role

Engagements centre on FSO for insurers and financial firms, with related work in customer and field service management. The architect guides a team of software engineers and turns how insurers run policy servicing, claims and customer service into designs on the platform.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, North America
Seniority
Senior
Skills
ServiceNow, FSO, CSM, FSM
Posted
21 Oct 2026
Last checked
3 Nov 2026

What you will do

  • Act as the main technical contact for FSO programs and represent engineering to insurance and financial services customers
  • Run workshops that capture requirements across policy servicing, claims and customer service, then define FSO solutions that fit the busines
  • Give engineers blueprints and requirements for FSO and CSM builds, write and estimate stories, and check quality and delivery
  • Coach and mentor a team of software engineers, matching project tasks to each person's strengths
  • Partner with project managers on scope creep and technical issues, and run demos, documentation and knowledge transfer

What they look for

  • A strong grasp of how insurers operate, from policy servicing through claims to customer service
  • Experience anchoring ServiceNow delivery in FSO, with exposure to CSM and FSM
  • Confidence leading customer workshops and translating business problems into scalable platform designs
  • A record of leading and mentoring software engineers on client programs

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Claude

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Prompt
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How to connect

Questions about this job

Can I do this job remotely, and from which countries?

Yes. The posting lists ServiceNow Solution Architect (FSO, FSM, CSM) as a remote role for candidates in North America.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is a senior role. The posting asks for: a strong grasp of how insurers operate, from policy servicing through claims to customer service; experience anchoring ServiceNow delivery in FSO, with exposure to CSM and FSM; confidence leading customer workshops and translating business problems into scalable platform designs. Skills it names include ServiceNow, FSO, CSM, FSM.

How do I apply with Keywordise AI?

Click Apply with Keywordise AI, create an account and upload your CV. Your CV and cover letter are written for this job from what you have really done, then Keywordise applies for you. Trial: 7 days, no card.

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