A start-up in advertising technologyHiring

Sr. Customer Support Analyst

  • Remote, United States
  • Full-time
  • Senior
  • Posted 4 weeks ago
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In one line

Senior support role handling complex technical tickets and client communications for an ad measurement platform, based in the US.

About the role

A senior member of the support team who leads technical communications and acts as the main technical contact for clients. The role blends product knowledge, troubleshooting, and mentoring junior analysts.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Senior
Employment
Full-time
Skills
Zendesk, Jira, MySQL, Pixel generation, QA
Visa
No sponsorship
Posted
29 Sep 2026
Last checked
29 Oct 2026

What you will do

  • Is final escalation point for complex Zendesk tickets, maintaining 24-hour SLAs and queue metrics.
  • Review contracts and order forms to execute account provisioning, user access, and product configuration.
  • Lead client communications, translating data workflows and reporting metrics into clear written explanations.
  • Troubleshoot UI bugs and data discrepancies, document findings, and escalate to Engineering via Jira within 24 hours.
  • Run MySQL queries to validate metadata and airings, and execute API calls for diagnostics.
  • Generate and QA custom tracking tags and pixels across web and streaming platforms.

What they look for

  • 4+ years of experience with database and API diagnostics.
  • Strong written communication skills for executive-ready explanations.
  • Technical proficiency with Zendesk, Jira, MySQL, and API calls.
  • Ability to independently generate and QA tracking tags and pixels.
  • Must be authorized to work in the US; no visa sponsorship available.

Benefits

  • Salary and equity, plus standard benefits.

How Keywordise applies for you

  1. 1Upload your CVAdd your CV once. It takes about a minute.
  2. 2Tailored to this jobKeywordise writes a CV and a cover letter for this job from your real experience.
  3. 3The form fills itselfName, email, experience and screening questions, field by field.
  4. 4Application sentYou get a receipt and follow it in your dashboard.

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ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

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ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
Apply to Keywordise job y5nfcvawhx
How to connect

Questions about this job

Can I do this job remotely, and from which countries?

The posting lists it as remote for people in the United States.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is a senior role. The posting asks for: 4+ years of experience with database and API diagnostics; strong written communication skills for executive-ready explanations; technical proficiency with Zendesk, Jira, MySQL, and API calls. Skills it names include Zendesk, Jira, MySQL, Pixel generation.

How do I apply with Keywordise AI?

Click Apply with Keywordise AI, create an account and upload your CV. Your CV and cover letter are written for this job from what you have really done, then Keywordise applies for you. Trial: 7 days, no card.

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A start-up in advertising technologyRemote, United States
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