EverCommerceHiring

Strategic Customer Success Manager

  • Remote, United States
  • Lead
  • Posted 6 days ago
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In one line

Customer success role for a healthcare software company, remote in the US, looking after 10 to 20 of its biggest and most complex client accounts.

About the role

Reports to a senior customer success manager. The focus is adoption, retention and growth across a portfolio of large healthcare organisations, with regular reviews at executive level.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Lead
Skills
Customer success, SaaS, Renewals, Cross-sell, Executive business reviews
Posted
29 Oct 2026
Last checked
3 Nov 2026

What you will do

  • Own 10 to 20 enterprise healthcare accounts as their main strategic advisor
  • Build success plans that lift adoption, tidy up workflows and hit agreed outcomes
  • Run executive and quarterly business reviews to show value and set priorities
  • Track account health, usage and support trends, and head off churn risks
  • Spot upsell and cross-sell chances and work them with the sales team

What they look for

  • A track record with renewals, cross-sell and expansion
  • Experience building relationships with executive, clinical and technical stakeholders

Nice to have

  • A bachelor's degree

How Keywordise applies for you

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Claude

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Connector URL
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ChatGPT

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Connector URL
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Muse

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Message for Muse
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Muse is available in the US only for now.

Prompt
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How to connect

Questions about this job

Can I do this job remotely, and from which countries?

Yes, it is listed as remote, aimed at candidates in the United States.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is a lead role. The posting asks for: a track record with renewals, cross-sell and expansion; experience building relationships with executive, clinical and technical stakeholders. Skills it names include Customer success, SaaS, Renewals, Cross-sell.

How do I apply with Keywordise AI?

Select Apply with Keywordise AI, sign up and upload your CV. Keywordise writes a CV and a cover letter for this job from your real experience and applies for you. The 7-day free trial needs no card.

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