InstacartHiring

Senior Manager, CPG Customer Success

  • Remote, United States
  • Lead
  • Posted 2 weeks ago
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or apply from Claude / ChatGPT / Muse

In one line

Lead a team of customer success managers serving consumer packaged goods brands on a SaaS insights product, with flexible remote or office work.

About the role

CPG brands use testing and data insights to shape their shelf strategy, and this role owns how that value reaches them. The team is scaling quickly, so playbooks, metrics and cross-functional feedback loops are still being built.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Lead
Skills
SaaS, Customer Success, CPG, Retail, Data Analysis
Posted
13 Oct 2026
Last checked
28 Oct 2026

What you will do

  • Hire, coach and develop a team of managers and customer success managers across the CPG portfolio
  • Set performance metrics and run regular coaching and strategic planning
  • Standardize processes and build playbooks with the CS director and other leaders
  • Oversee onboarding through full adoption, including test analysis and scaled rollout
  • Handle senior relationships on complex multi-stakeholder accounts, renewals and expansions
  • Feed customer trends back to product, engineering and data science

What they look for

  • Experience leading customer success in CPG and retail
  • Deep knowledge of SaaS customer lifecycle from onboarding to renewal
  • Track record hiring and developing customer success teams
  • Ability to build processes and playbooks in a scaling organization
  • Strong cross-functional collaboration with sales, product and marketing

Benefits

  • Flexible choice of home, office or other workspace, with regular in-person events

How Keywordise applies for you

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ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
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ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
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Muse

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  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
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How to connect

Questions about this job

Can I do this job remotely, and from which countries?

The posting lists it as remote for people in the United States.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is a lead role. The posting asks for: experience leading customer success in CPG and retail; deep knowledge of SaaS customer lifecycle from onboarding to renewal; track record hiring and developing customer success teams. Skills it names include SaaS, Customer Success, CPG, Retail.

How do I apply with Keywordise AI?

Click Apply with Keywordise AI, create an account and upload your CV. Your CV and cover letter are written for this job from what you have really done, then Keywordise applies for you. Trial: 7 days, no card.

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