HostawayHiring

Customer Success Manager

  • Remote, worldwide
  • Lead
  • Posted 7 days ago
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or apply from Claude / ChatGPT / Muse

In one line

Look after about 100 mid-market accounts for a short-term rental platform, driving adoption and renewals; fully remote but you must live in the US and work Eastern or Central hours.

About the role

The company is profitable and growing, with a large base of property managers. Success here means customers actually use the product and stay, measured through retention and account health.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, worldwide
Seniority
Lead
Skills
SaaS, Customer success, Net Revenue Retention, Gross Revenue Retention, Account management
Posted
22 Oct 2026
Last checked
28 Oct 2026

What you will do

  • Guide customers through onboarding and ongoing engagement so they get real value from the platform.
  • Handle escalations as the main contact, working with internal teams until issues are resolved.
  • Check in regularly, run webinars and write guides that help customers use the software.
  • Track account health, usage and satisfaction, and report on them with recommendations.
  • Share customer insights with sales and product teams to shape strategy and the roadmap.

What they look for

  • Three to five years in customer success at a SaaS company.
  • Experience running a large portfolio, around 100 mid-market accounts, with steady engagement.
  • A track record on net and gross revenue retention, including risk spotting, segmentation and renewals.
  • Native-level English for work with US and North American accounts.

Benefits

  • Competitive pay based on market rates in the applicant's country.
  • Fully remote work.

How Keywordise applies for you

  1. 1Upload your CVAdd your CV once. It takes about a minute.
  2. 2Tailored to this jobKeywordise writes a CV and a cover letter for this job from your real experience.
  3. 3The form fills itselfName, email, experience and screening questions, field by field.
  4. 4Application sentYou get a receipt and follow it in your dashboard.

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ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

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ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
Apply to Keywordise job 7ojc2q2yey
How to connect

Questions about this job

Is this a remote job, and where can I work from?

The posting lists it as remote with no single country named, so candidates from different countries can apply.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is a lead role. The posting asks for: three to five years in customer success at a SaaS company; experience running a large portfolio, around 100 mid-market accounts, with steady engagement; a track record on net and gross revenue retention, including risk spotting, segmentation and renewals. Skills it names include SaaS, Customer success, Net Revenue Retention, Gross Revenue Retention.

How do I apply with Keywordise AI?

Press the Apply with Keywordise AI button and add your CV. Keywordise tailors your CV and cover letter to this posting and sends the application for you, with a free 7-day trial and no card.

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