A tax software companyHiring

Tax Software QA and Support Analyst

  • Remote, United States
  • Mid-level
  • Posted 8 days ago
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In one line

Remote QA and support role for a small tax software company, reproducing customer bugs and writing tickets engineers can act on.

About the role

Sits between tax firms and engineering during their busiest weeks. The support and QA function is still small, and the company shares its finances and salaries openly.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Mid-level
Working hours
Pacific or Mountain time preferred
Skills
QA, Software testing, Linear, Zendesk, Intercom, Freshdesk, CCH Axcess, UltraTax
Posted
21 Oct 2026
Last checked
29 Oct 2026

What you will do

  • Reproduce customer issues step by step inside the product and the tax software firms use
  • Write clear Linear tickets with exact steps, expected and actual results, screenshots and sample data
  • Answer customer tickets quickly in the support inbox
  • Find workarounds and verify fixes before replying, then regression test after releases
  • Spot patterns across tickets and flag them early

What they look for

  • Hands-on QA or software testing experience, including writing up bugs for engineers
  • A tax background from a tax or accounting firm, a tax software company, or preparing returns yourself
  • Methodical, clear writing and curiosity about why something broke

Nice to have

  • Experience with Linear or Jira

A typical week

  • Reproduce reported bugs and write them up for engineering
  • Answer customer tickets during tax firms' busiest weeks
  • Retest fixes and check for regressions after releases

How Keywordise applies for you

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Claude

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  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
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ChatGPT

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Connector URL
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Muse

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Message for Muse
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Muse is available in the US only for now.

Prompt
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How to connect

Questions about this job

Can I do this job remotely, and from which countries?

Yes. The posting lists Tax Software QA and Support Analyst as a remote role for candidates in the United States. On hours, the posting says: Pacific or Mountain time preferred.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is a mid-level role. The posting asks for: hands-on QA or software testing experience, including writing up bugs for engineers; a tax background from a tax or accounting firm, a tax software company, or preparing returns yourself; methodical, clear writing and curiosity about why something broke. Skills it names include QA, Software testing, Linear, Zendesk.

How do I apply with Keywordise AI?

Click Apply with Keywordise AI, create an account and upload your CV. Your CV and cover letter are written for this job from what you have really done, then Keywordise applies for you. Trial: 7 days, no card.

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