A young tax software companyHiring

Tax Software Support Specialist

  • Remote, United States
  • Mid-level
  • Posted 9 days ago
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or apply from Claude / ChatGPT / Muse

In one line

Remote support role for someone who has prepared tax returns, helping tax firms fix problems with software during their busiest weeks.

About the role

A good fit is a former tax preparer who stays calm when a deadline is close and likes working out what went wrong. The support team is small, so early hires help decide how it works.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Mid-level
Working hours
Pacific or Mountain time zones preferred
Skills
Linear, Pylon, Zendesk, Intercom, Freshdesk
Posted
20 Oct 2026
Last checked
27 Oct 2026

What you will do

  • Answer questions from tax firms by email and on calls, quickly and clearly
  • Reproduce reported problems so engineers see exactly what the customer saw
  • Write complete Linear tickets that engineers can act on right away
  • Find workarounds that keep firms working until a proper fix ships

What they look for

  • Experience as a tax preparer, with a clear sense of what a correct return looks like
  • Comfortable in at least one major tax platform

A typical week

  • Answer customer questions in the support inbox and on calls
  • Troubleshoot issues in the product and in the tax software firms already use
  • Reproduce problems and write tickets for engineering
  • Spot patterns in what customers report and flag them early

How Keywordise applies for you

  1. 1Upload your CVAdd your CV once. It takes about a minute.
  2. 2Tailored to this jobKeywordise writes a CV and a cover letter for this job from your real experience.
  3. 3The form fills itselfName, email, experience and screening questions, field by field.
  4. 4Application sentYou get a receipt and follow it in your dashboard.

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ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
Apply to Keywordise job cn5fr6wyjd
How to connect

Questions about this job

Is this a remote job, and where can I work from?

The posting lists it as remote for people in the United States. On hours, the posting says: Pacific or Mountain time zones preferred.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is a mid-level role. The posting asks for: experience as a tax preparer, with a clear sense of what a correct return looks like; comfortable in at least one major tax platform. Skills it names include Linear, Pylon, Zendesk, Intercom.

How do I apply with Keywordise AI?

Select Apply with Keywordise AI, sign up and upload your CV. Keywordise writes a CV and a cover letter for this job from your real experience and applies for you. The 7-day free trial needs no card.

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A young tax software companyRemote, United States
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