A young software company serving tax firmsHiring

Technical Support Specialist, Tax

  • Remote, United States
  • Mid-level
  • Posted 9 days ago
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or apply from Claude / ChatGPT / Muse

In one line

Remote support job for someone who has prepared tax returns, helping accounting firms fix problems during their busiest weeks.

About the role

Tax firms hit blockers in their busiest weeks, and this role turns those reports into reproduced issues, clear tickets and fixes that reach every firm on the platform.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Mid-level
Working hours
US Pacific or Mountain hours preferred
Skills
Linear, Pylon, Zendesk, Intercom, Freshdesk
Posted
20 Oct 2026
Last checked
29 Oct 2026

What you will do

  • Answer questions in the support inbox and on calls, quickly and clearly
  • Troubleshoot problems in the product and in the tax software firms already run
  • Reproduce issues, write complete Linear tickets and test the fixes
  • Find workarounds that keep firms working until a fix ships
  • Spot patterns in incoming reports and flag them early

What they look for

  • Experience as a tax preparer who knows what a correct return looks like
  • Hands-on with a ticketing tool such as Pylon, Zendesk, Intercom or Freshdesk
  • Some QA or technical background, such as testing software or writing up bugs
  • Comfortable in at least one major tax platform

How Keywordise applies for you

  1. 1Upload your CVAdd your CV once. It takes about a minute.
  2. 2Tailored to this jobKeywordise writes a CV and a cover letter for this job from your real experience.
  3. 3The form fills itselfName, email, experience and screening questions, field by field.
  4. 4Application sentYou get a receipt and follow it in your dashboard.

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ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

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ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
Apply to Keywordise job 23tqmzw5sd
How to connect

Questions about this job

Can I do this job remotely, and from which countries?

The posting lists it as remote for people in the United States. On hours, the posting says: US Pacific or Mountain hours preferred.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is a mid-level role. The posting asks for: experience as a tax preparer who knows what a correct return looks like; hands-on with a ticketing tool such as Pylon, Zendesk, Intercom or Freshdesk; some QA or technical background, such as testing software or writing up bugs. Skills it names include Linear, Pylon, Zendesk, Intercom.

How do I apply with Keywordise AI?

Press the Apply with Keywordise AI button and add your CV. Keywordise tailors your CV and cover letter to this posting and sends the application for you, with a free 7-day trial and no card.

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A young software company serving tax firmsRemote, United States
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