CrowdStrikeHiring

Technical Support Engineer

  • Remote, United States
  • Mid-level
  • Posted 2 days ago
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In one line

Customer-facing support role helping clients deploy and keep a security platform running, troubleshooting issues from first report to fix.

About the role

Support engineers take ownership of customer problems, dig into root causes and work with engineering on product bugs. The work happens in a busy technical setting where clear communication matters as much as diagnosis.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Mid-level
Skills
Windows, Troubleshooting, Customer support
Posted
2 Nov 2026
Last checked
3 Nov 2026

What you will do

  • Own customer issues from troubleshooting through root cause and resolution or escalation
  • Flag urgent problems and act as the contact point on escalations
  • Document bugs with senior engineers or engineering when products are affected
  • Write troubleshooting guides and support articles for the knowledge base
  • Suggest process improvements and new ways to help customers

What they look for

  • Three or more years in customer support, technical support, system administration or a similar customer-facing job
  • Knowledge of Windows environments, including services and workstations, plus low-level OS and network troubleshooting
  • Strong written and verbal communication and relationship management
  • Comfort working alone or as part of a team, staying calm under pressure

How Keywordise applies for you

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ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
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ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

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Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
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Questions about this job

Is this a remote job, and where can I work from?

The posting lists it as remote for people in the United States.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is a mid-level role. The posting asks for: three or more years in customer support, technical support, system administration or a similar customer-facing job; knowledge of Windows environments, including services and workstations, plus low-level OS and network troubleshooting; strong written and verbal communication and relationship management. Skills it names include Windows, Troubleshooting, Customer support.

How do I apply with Keywordise AI?

Press the Apply with Keywordise AI button and add your CV. Keywordise tailors your CV and cover letter to this posting and sends the application for you, with a free 7-day trial and no card.

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