PNC Bank NAHiring

Technology Solution Center Analyst

  • Remote, worldwide
  • Mid-level
  • Posted 2 weeks ago
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In one line

Phone-based IT support role on a service desk, fully remote, working Saturday to Wednesday from 12:30pm to 9:30pm Eastern time.

About the role

Remote setup with a set evening schedule and a quiet, private home workspace. The job is about fixing employee tech problems on the first call and logging them properly.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, worldwide
Seniority
Mid-level
Skills
ServiceNow, IT support, Troubleshooting, Networking, Hardware, Software
Visa
No sponsorship
Posted
14 Oct 2026
Last checked
27 Oct 2026

What you will do

  • Take a high volume of inbound calls and talk users through fixes in real time
  • Log and follow incidents in ServiceNow or a similar ticketing tool
  • Troubleshoot hardware, software, network and access problems
  • Explain technical points clearly to people without a technical background
  • Pass complex cases to higher support tiers and flag repeat issues

What they look for

  • Hands-on service desk or IT support experience
  • Background in support delivered over the phone
  • Familiarity with ServiceNow or comparable ticketing systems
  • Grasp of IT basics: hardware, software and networking

How Keywordise applies for you

  1. 1Upload your CVAdd your CV once. It takes about a minute.
  2. 2Tailored to this jobKeywordise writes a CV and a cover letter for this job from your real experience.
  3. 3The form fills itselfName, email, experience and screening questions, field by field.
  4. 4Application sentYou get a receipt and follow it in your dashboard.

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ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
Apply to Keywordise job cdkasnj3od
How to connect

Questions about this job

Is this a remote job, and where can I work from?

The posting lists it as remote with no single country named, so candidates from different countries can apply.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is a mid-level role. The posting asks for: hands-on service desk or IT support experience; background in support delivered over the phone; familiarity with ServiceNow or comparable ticketing systems. Skills it names include ServiceNow, IT support, Troubleshooting, Networking.

How do I apply with Keywordise AI?

Press the Apply with Keywordise AI button and add your CV. Keywordise tailors your CV and cover letter to this posting and sends the application for you, with a free 7-day trial and no card.

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