A large financial services companyHiring

Technology Solution Center Analyst Lead

  • Remote, United States
  • Lead
  • Posted 10 days ago
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In one line

Lead service desk analyst handling escalations, phone and ticket support for staff; fully remote, Saturday to Wednesday, US Eastern hours.

About the role

The service desk is the first and last stop for technology problems across the company, and complex issues land with this role. Good work means fast, accurate fixes that keep business disruption low and users informed.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Lead
Skills
ServiceNow, ITSM, Networking, Ticketing systems
Posted
19 Oct 2026
Last checked
20 Oct 2026

What you will do

  • Act as escalation point for complex technical issues and see them through to resolution
  • Provide support by phone and ticketing, with chat added when business needs it
  • Log, track and resolve incidents in ServiceNow or a similar ITSM platform
  • Diagnose hardware, software, network and access problems across many systems
  • Coach junior analysts and suggest process, knowledge base and automation improvements

What they look for

  • Service desk or IT support experience in a professional setting
  • Strong background in phone-based technical support
  • Familiarity with ticketing systems, ServiceNow preferred
  • Solid grasp of hardware, software and networking fundamentals
  • Excellent troubleshooting, communication and customer service skills

Benefits

  • Remote work eligibility may apply to this position

How Keywordise applies for you

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ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

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ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
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How to connect

Questions about this job

Is this a remote job, and where can I work from?

Yes, it is listed as remote, aimed at candidates in the United States.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is a lead role. The posting asks for: service desk or IT support experience in a professional setting; strong background in phone-based technical support; familiarity with ticketing systems, ServiceNow preferred. Skills it names include ServiceNow, ITSM, Networking, Ticketing systems.

How do I apply with Keywordise AI?

Select Apply with Keywordise AI, sign up and upload your CV. Keywordise writes a CV and a cover letter for this job from your real experience and applies for you. The 7-day free trial needs no card.

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A large financial services companyRemote, United States
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