ElektaHiring

Customer Growth & Success Director, Cancer Registry

  • Remote, United States
  • Lead
  • Posted 5 days ago
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In one line

Customer success leadership role for a cancer registry business area, owning retention, adoption and growth while working closely with customers and internal teams.

About the role

Owning customer success strategy across the cancer registry business, from health and engagement practices to win-back and expansion. The role turns customer priorities and problems into practical fixes, commercial opportunities and product feedback.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Lead
Skills
Cancer registry operations, Accreditation requirements, Customer success, METRIQ, Registry informatics
Posted
30 Oct 2026
Last checked
3 Nov 2026

What you will do

  • Define and run a customer success strategy covering retention, win-back, expansion and adoption
  • Build regular, proactive relationships with customers and track their risks and opportunities
  • Gather feedback from customers and customer-facing teams and separate one-off asks from patterns
  • Work with customers on workflow, product and data problems to find root causes and solutions
  • Partner with sales on retention, upsell, cross-sell and new business

What they look for

  • A customer-facing background with strong commercial judgment
  • Proactive problem solving and comfort working across sales, support, product and engineering
  • Ability to prioritize opportunities by urgency, business impact and strategic relevance

How Keywordise applies for you

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ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

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Connector URL
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ChatGPT

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Connector URL
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Muse

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  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
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Muse is available in the US only for now.

Prompt
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How to connect

Questions about this job

Can I do this job remotely, and from which countries?

Yes. The posting lists Customer Growth & Success Director, Cancer Registry as a remote role for candidates in the United States.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is a lead role. The posting asks for: a customer-facing background with strong commercial judgment; proactive problem solving and comfort working across sales, support, product and engineering; ability to prioritize opportunities by urgency, business impact and strategic relevance. Skills it names include Cancer registry operations, Accreditation requirements, Customer success, METRIQ.

How do I apply with Keywordise AI?

Click Apply with Keywordise AI, create an account and upload your CV. Your CV and cover letter are written for this job from what you have really done, then Keywordise applies for you. Trial: 7 days, no card.

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