Director of Customer Success, Retention and Growth

About the role

A strategic leadership role retaining and growing government customer relationships, building customer success capabilities that shift the team from technical help toward proactive retention and expansion.

What you will do

• Build and run customer success strategies that support retention and growth goals
• Create scalable processes, clear roles and best practices for engagement and account health
• Build relationships with senior government stakeholders and act as escalation point

What they look for

• Experience leading customer success teams focused on retention and growth
• Skill at developing people and strengthening executive customer relationships
• Ability to build an operating model and formalise new capabilities
• Willingness to travel regularly to customer sites, events and internal meetings