Hill-rom Company, Inc. USAHiring

Customer Service Representative

  • Remote, United States
  • Entry-level
  • Posted 9 days ago
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In one line

Phone support role for rental therapy surfaces and bariatric products, helping customers and field staff; remote anywhere in the US, with set shifts.

About the role

Suits someone patient who likes solving product and order questions over the phone and keeping customers calm in a changing medical field. Training keeps technical knowledge current.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Entry-level
Skills
Customer service, Technical support
Posted
20 Oct 2026
Last checked
27 Oct 2026

What you will do

  • Take calls about rental therapy surfaces, bariatric products and after-hours technical support
  • Answer basic product and order questions and pass billing or pricing matters to clinical account managers
  • Handle and resolve inquiries within assigned skill areas, following customer-specific protocols
  • Work with sales and field service teams to investigate and settle customer issues

What they look for

  • Comfortable learning product and technical details through ongoing training
  • Able to meet quality, attendance and performance targets
  • Clear on the phone and careful with customer-specific procedures

Benefits

  • Health insurance, 401K, paid time off, parental leave and an employee stock purchase plan

A typical week

  • Answer incoming calls across rental products and technical support
  • Look up product details and route billing, pricing or inventory questions onward
  • Log and escalate call center or service issues
  • Coordinate with sales and field service colleagues on open cases

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Questions about this job

Is this a remote job, and where can I work from?

The posting lists it as remote for people in the United States.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is an entry-level role. The posting asks for: comfortable learning product and technical details through ongoing training; able to meet quality, attendance and performance targets; clear on the phone and careful with customer-specific procedures. Skills it names include Customer service, Technical support.

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Hill-rom Company, Inc. USARemote, United States
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