WP EngineHiring

Customer Success Manager

  • Remote, United States
  • Lead
  • Posted 2 days ago
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In one line

Owns a book of enterprise and mid-market accounts, keeping customers renewing and growing; the role is about strategy, reviews and retention.

About the role

Account strategy and the full renewal cycle sit with this person, from business reviews to price talks. Success means hitting gross and net retention targets while customers see real value.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Lead
Skills
CRM, Upselling
Posted
27 Oct 2026
Last checked
27 Oct 2026

What you will do

  • Run executive relationships across a portfolio of enterprise and mid-market accounts
  • Build account plans with short-term goals and long-term aims, and present business reviews
  • Watch usage and adoption, spot churn risk early, and log everything in the CRM

What they look for

  • Experience as a trusted advisor on high-value accounts, with a record of hitting retention targets
  • Skill at spotting upsell and cross-sell chances and working with sales to close them
  • Comfort negotiating renewals, terms and price increases with senior stakeholders

How Keywordise applies for you

  1. 1Upload your CVAdd your CV once. It takes about a minute.
  2. 2Tailored to this jobKeywordise writes a CV and a cover letter for this job from your real experience.
  3. 3The form fills itselfName, email, experience and screening questions, field by field.
  4. 4Application sentYou get a receipt and follow it in your dashboard.

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ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
Apply to Keywordise job 7unu4jpdt3
How to connect

Questions about this job

Can I do this job remotely, and from which countries?

Yes. The posting lists Customer Success Manager as a remote role for candidates in the United States.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is a lead role. The posting asks for: experience as a trusted advisor on high-value accounts, with a record of hitting retention targets; skill at spotting upsell and cross-sell chances and working with sales to close them; comfort negotiating renewals, terms and price increases with senior stakeholders. Skills it names include CRM, Upselling.

How do I apply with Keywordise AI?

Press the Apply with Keywordise AI button and add your CV. Keywordise tailors your CV and cover letter to this posting and sends the application for you, with a free 7-day trial and no card.

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