HyporiHiring

Customer Success Manager, Federal Accounts

  • Remote, United States
  • Lead
  • Posted 7 days ago
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In one line

Post-sale role owning onboarding, adoption, renewals and expansion for commercial and regulated-industry accounts, including federal customers.

About the role

Retention and growth across an assigned book of business are the core measures of success. The person works with sales, sales engineering, product and support to turn first deployments into long partnerships.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Lead
Skills
Salesforce, Gainsight, Planhat, ChurnZero, Totango, Health scores, QBRs
Posted
28 Oct 2026
Last checked
3 Nov 2026

What you will do

  • Run onboarding and adoption, with success plans and clear milestones for each account
  • Track health scores and usage to catch renewal risk early, then lead renewals with account executives
  • Find expansion opportunities and build qualified expansion pipeline
  • Build relationships from administrators up to CISOs and CIOs, and run quarterly business reviews
  • Carry the customer's view back to product and engineering, and help support with escalations

What they look for

  • An active Secret clearance
  • A record of owning a book of business and beating retention, renewal and expansion targets
  • Confidence presenting to technical and executive audiences, and skill with Salesforce and a customer success platform

How Keywordise applies for you

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ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
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ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
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How to connect

Questions about this job

Is this a remote job, and where can I work from?

Yes. The posting lists Customer Success Manager, Federal Accounts as a remote role for candidates in the United States.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is a lead role. The posting asks for: an active Secret clearance; a record of owning a book of business and beating retention, renewal and expansion targets; confidence presenting to technical and executive audiences, and skill with Salesforce and a customer success platform. Skills it names include Salesforce, Gainsight, Planhat, ChurnZero.

How do I apply with Keywordise AI?

Click Apply with Keywordise AI, create an account and upload your CV. Your CV and cover letter are written for this job from what you have really done, then Keywordise applies for you. Trial: 7 days, no card.

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