ShopmonkeyHiring

Customer Success Manager - SMB

  • USD 60,000 to 75,000 per year
  • Remote, United States
  • Lead
  • Posted 5 days ago
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In one line

Customer success role for small and mid-size auto repair shops, helping owners adopt the software, renew and expand their subscriptions.

About the role

Owns expansion across a book of small business customers, from adoption of key features to churn prevention. Involves working with sales, support, product and implementation teams, and some travel to customers and trade shows.

At a glance

Pay
USD 60,000 to 75,000 per year
Remote scope
Remote, United States
Seniority
Lead
Skills
Salesforce, Intercom, Totango, Pendo
Posted
30 Oct 2026
Last checked
2 Nov 2026

What you will do

  • Build relationships with shop owners and recommend actions that address their needs
  • Drive deeper use of the software and upsell or cross-sell extra products and services
  • Monitor customer health and step in early to prevent churn
  • Work with sales, support, product and implementation on clean handoffs
  • Visit customers and attend events or trade shows when required

What they look for

  • Clear, friendly and professional communication style
  • Empathy and prior experience in customer-facing roles
  • Comfort with creative problem solving and shifting priorities
  • Interest in B2B SaaS and willingness to keep learning

Nice to have

  • Familiarity with Salesforce, Intercom, Totango or Pendo
  • Appreciation for cars or knowledge of the automotive industry

Benefits

  • Medical, dental, vision and life insurance from the first of the month after hire
  • Short and long term disability, an employee assistance program and wellness reimbursement

How Keywordise applies for you

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Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
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  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
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ChatGPT

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Connector URL
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Muse

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Message for Muse
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Muse is available in the US only for now.

Prompt
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How to connect

Questions about this job

Is this a remote job, and where can I work from?

Yes, it is listed as remote, aimed at candidates in the United States.

What does this job pay?

The posting states USD 60,000 to 75,000 per year.

What experience is needed?

It is a lead role. The posting asks for: clear, friendly and professional communication style; empathy and prior experience in customer-facing roles; comfort with creative problem solving and shifting priorities. Skills it names include Salesforce, Intercom, Totango, Pendo.

How do I apply with Keywordise AI?

Press the Apply with Keywordise AI button and add your CV. Keywordise tailors your CV and cover letter to this posting and sends the application for you, with a free 7-day trial and no card.

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