HyporiHiring

Customer Success Manager

  • USD 160,000 to 180,000 per year
  • Remote, United States
  • Lead
  • Posted 9 days ago
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In one line

Customer success role owning onboarding, renewals and growth for a book of business at a security software company; remote-friendly, US hours likely.

About the role

Suits someone proactive and data-driven who likes helping security and IT leaders get value from a deployment. Retention and expansion are the measures of good work here.

At a glance

Pay
USD 160,000 to 180,000 per year
Remote scope
Remote, United States
Seniority
Lead
Skills
Salesforce, Planhat, Gainsight, ChurnZero, Totango, Zero-trust
Posted
26 Oct 2026
Last checked
3 Nov 2026

What you will do

  • Run onboarding and adoption, agreeing success plans and milestones with each customer
  • Hold gross and net retention for an assigned book, tracking health scores and usage
  • Lead renewals alongside account executives and flag risk early
  • Spot expansion chances, build pipeline, and run quarterly reviews that show return

What they look for

  • Five or more years in customer success, account management or similar post-sale work in B2B SaaS
  • A record of owning a book and beating retention, renewal and expansion targets
  • Experience across the full lifecycle for enterprise or mid-market accounts
  • Comfort presenting to technical and executive audiences, and skill with Salesforce plus a CS platform such as Planhat, Gainsight, ChurnZero

Nice to have

  • Familiarity with cybersecurity, mobile security, VDI or zero-trust ideas
  • Experience writing CS playbooks at a growth-stage company

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Claude

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Muse

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Message for Muse
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Muse is available in the US only for now.

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Questions about this job

Is this a remote job, and where can I work from?

The posting lists it as remote for people in the United States.

What does this job pay?

The posting states USD 160,000 to 180,000 per year.

What experience is needed?

It is a lead role. The posting asks for: five or more years in customer success, account management or similar post-sale work in B2B SaaS; a record of owning a book and beating retention, renewal and expansion targets; experience across the full lifecycle for enterprise or mid-market accounts. Skills it names include Salesforce, Planhat, Gainsight, ChurnZero.

How do I apply with Keywordise AI?

Click Apply with Keywordise AI, create an account and upload your CV. Your CV and cover letter are written for this job from what you have really done, then Keywordise applies for you. Trial: 7 days, no card.

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