TellentHiring

Customer Success Manager

  • Remote, Netherlands
  • Lead
  • Posted 7 days ago
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In one line

Customer success role in a new HR product squad, owning onboarding through renewal for a portfolio of B2B SaaS customers; hybrid in the Netherlands.

About the role

The squad is being built from scratch, so playbooks, reporting and tooling still need to be written. Most of the week goes to customer contact, with room for strategy work.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, Netherlands
Seniority
Lead
Skills
Customer Success, Account Management, Onboarding, B2B SaaS, English, Dutch, German
Posted
28 Oct 2026
Last checked
3 Nov 2026

What you will do

  • Guide customers through onboarding, adoption, renewal and growth
  • Watch for early risk signals, build action plans and handle escalations
  • Run the success activities behind gross and net revenue retention, passing qualified upsell leads to sales
  • Create playbooks, processes, reporting and forecasting for the new squad
  • Start with one-to-one work, then help shape one-to-many programmes

What they look for

  • Customer-facing B2B SaaS experience in success, account management, onboarding or implementation
  • English at C1 or above, with Dutch or German a big plus
  • Comfort with ambiguity and building structure where none exists
  • Confidence handling escalations and pulling the right people together

How Keywordise applies for you

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Claude

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Connector URL
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Connector URL
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Muse

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Message for Muse
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Muse is available in the US only for now.

Prompt
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Questions about this job

Can I do this job remotely, and from which countries?

Yes. The posting lists Customer Success Manager as a remote role for candidates in the Netherlands.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is a lead role. The posting asks for: customer-facing B2B SaaS experience in success, account management, onboarding or implementation; english at C1 or above, with Dutch or German a big plus; comfort with ambiguity and building structure where none exists. Skills it names include Customer Success, Account Management, Onboarding, B2B SaaS.

How do I apply with Keywordise AI?

Press the Apply with Keywordise AI button and add your CV. Keywordise tailors your CV and cover letter to this posting and sends the application for you, with a free 7-day trial and no card.

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