A cloud learning platform companyHiring

Customer Success Manager (Higher Education)

  • Remote, United States
  • Lead
  • Posted 6 days ago
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In one line

Own the relationship with North American universities using a learning management system, keeping them happy and renewing.

About the role

The role centres on named strategic accounts in higher education, where success is defined by the customer and measured in adoption and retention. Expect close work with sales and implementation teams across the account lifecycle.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Lead
Skills
Customer success, Account management, Customer retention
Posted
23 Oct 2026
Last checked
28 Oct 2026

What you will do

  • Build success and retention plans with each customer, naming goals, measures and risks
  • Set adoption and usage targets that match what the customer wants to achieve
  • Run regular business reviews with customer leadership and admin teams
  • Guide customers through key internal projects that expand use of the learning platform
  • Support the sales executive through the renewal process and hand off from implementation

What they look for

  • Three or more years in customer success, account management or a similar role
  • A record of building trusted relationships with large institutions
  • Comfort coordinating several internal teams around one account

How Keywordise applies for you

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  4. 4Application sentYou get a receipt and follow it in your dashboard.

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ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

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ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
Apply to Keywordise job d5f26dlsd7
How to connect

Questions about this job

Can I do this job remotely, and from which countries?

Yes, it is listed as remote, aimed at candidates in the United States.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is a lead role. The posting asks for: three or more years in customer success, account management or a similar role; a record of building trusted relationships with large institutions; comfort coordinating several internal teams around one account. Skills it names include Customer success, Account management, Customer retention.

How do I apply with Keywordise AI?

Press the Apply with Keywordise AI button and add your CV. Keywordise tailors your CV and cover letter to this posting and sends the application for you, with a free 7-day trial and no card.

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