A growth-stage healthcare collaboration platformHiring

Senior Customer Success Manager, Life Sciences

  • Remote, United States
  • Lead
  • Posted 6 days ago
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or apply from Claude / ChatGPT / Muse

In one line

Senior customer success role for life sciences clients, owning account strategy and growth. Individual contributor with a small portfolio of large accounts.

About the role

Account strategy for strategic life sciences customers, with responsibility for retention and expansion. Success means turning the platform's value into measurable customer impact and revenue growth.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Lead
Skills
Customer Success, Account Management, Strategic Partnerships, Life sciences workflows
Posted
23 Oct 2026
Last checked
28 Oct 2026

What you will do

  • Build trusted relationships with stakeholders in Medical Affairs and Commercial functions at top life science companies.
  • Create and execute tailored success plans that link customer goals to platform capabilities.
  • Drive usage, satisfaction and value through onboarding, enablement and ongoing engagement.
  • Work with Product, Clinical Engagement, Sales and Medical Affairs to meet customer needs and manage retention risks.

What they look for

  • Commercially minded with experience building account plans from scratch.
  • Confidence leading senior customer stakeholders.

First 90 days

  • Map every key stakeholder across your accounts and build custom engagement plans.
  • Become familiar with the strategic, clinical, organizational and commercial forces shaping clients' priorities.
  • Identify next expansion opportunities in each account and build a practical path to move them forward.

How Keywordise applies for you

  1. 1Upload your CVAdd your CV once. It takes about a minute.
  2. 2Tailored to this jobKeywordise writes a CV and a cover letter for this job from your real experience.
  3. 3The form fills itselfName, email, experience and screening questions, field by field.
  4. 4Application sentYou get a receipt and follow it in your dashboard.

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Connect Keywordise to your assistant once, then send it the prompt. It applies for you.

ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
Apply to Keywordise job eriyblv5e6
How to connect

Questions about this job

Is this job fully remote, and from where?

The posting lists it as remote for people in the United States.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is a lead role. The posting asks for: commercially minded with experience building account plans from scratch; confidence leading senior customer stakeholders. Skills it names include Customer Success, Account Management, Strategic Partnerships, Life sciences workflows.

How do I apply with Keywordise AI?

Select Apply with Keywordise AI, sign up and upload your CV. Keywordise writes a CV and a cover letter for this job from your real experience and applies for you. The 7-day free trial needs no card.

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