Remote job · Management
Customer Success Manager, Strategic Accounts
In one line: Customer Success Manager, Strategic Accounts is a remote role in Germany at a European enterprise software vendor.
- Remote (Germany)
- A European enterprise software vendor
- Posted 13 Oct 2026
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https://keywordise.com/mcpApply to Keywordise job ixumr36qidAbout the role
Own a set of major enterprise accounts, guiding adoption, value delivery, renewals and expansion. The role anchors a newly formed commercial customer success function focused on measurable outcomes.
At a glance
- PayNot stated in the posting
- Remote scopeRemote, Germany
- Posted13 Oct 2026
- Last checked18 Oct 2026
What you will do
- Map stakeholders, budget owners, sponsors and champions across the customer's business units
- Build joint success plans with dated milestones and measurable outcomes
- Run business and executive reviews that show progress and confirm value
- Coordinate partners, services, support and product to clear adoption blockers
- Lead renewal negotiations, including pricing and contract talks, for assigned accounts
- Track account health and risks, and pass qualified expansion cases to sales
What they look for
- Five or more years in customer success, account management or consulting with enterprise software clients
- Proven record of retaining and growing revenue in complex, multi stakeholder accounts
- Confidence working with executives on outcomes, priorities, value and commercial topics
- Strong communication and relationship building skills
Questions about this job
Can I do this job remotely, and from which countries?
The posting lists it as remote for people in Germany.
What does this job pay?
The posting does not state a salary, so there is no figure to quote.
What experience is needed?
The posting asks for: five or more years in customer success, account management or consulting with enterprise software clients; proven record of retaining and growing revenue in complex, multi stakeholder accounts; confidence working with executives on outcomes, priorities, value and commercial topics.
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