EverlawHiring

Customer Success Manager I

  • USD 116,000 to 148,000 per year
  • New York, NY
  • Full-time
  • Lead
  • Posted 2 days ago
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In one line

Customer Success Manager I is a lead full-time role in New York, NY at a legal technology software company.

About the role

A strategic advisor and change management partner for legal teams moving their workflows onto the platform. The book spans small and mid-market firms plus some enterprise accounts, with retention and expansion as the measure.

At a glance

Pay
USD 116,000 to 148,000 per year
Location
New York, NY
Seniority
Lead
Employment
Full-time
Skills
Product demonstrations, generative AI
Visa
No sponsorship
Posted
2 Nov 2026
Last checked
2 Nov 2026

What you will do

  • Own renewals and expansion across a book of law firm accounts.
  • Build relationships with users, administrators, practice group leaders and executive sponsors.
  • Run check-ins, success reviews and demos grounded in usage data and business impact.
  • Coach customers on platform features and on adopting generative AI workflows.
  • Spot retention risk and work with Sales, Product, Support and User Education to resolve it.

What they look for

  • At least 4 years in customer success managing large mid-market and enterprise books at SaaS or consumption-based tech companies.
  • A track record as a strategic advisor using workflow know-how and data-driven account plans.
  • Confidence with senior client stakeholders and strong written, verbal and presentation skills.
  • Authorization to work in the United States.

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Questions about this job

Where is this job based?

The posting lists Customer Success Manager I as a role based in New York, NY, United States.

What does this job pay?

The posting states USD 116,000 to 148,000 per year.

What experience is needed?

It is a lead role. The posting asks for: at least 4 years in customer success managing large mid-market and enterprise books at SaaS or consumption-based tech companies; a track record as a strategic advisor using workflow know-how and data-driven account plans; confidence with senior client stakeholders and strong written, verbal and presentation skills. Skills it names include Product demonstrations, generative AI.

How do I apply with Keywordise AI?

Click Apply with Keywordise AI, create an account and upload your CV. Your CV and cover letter are written for this job from what you have really done, then Keywordise applies for you. Trial: 7 days, no card.

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