ServiceTitanHiring

Customer Success Manager

  • Remote, United States
  • Lead
  • Posted 3 weeks ago
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In one line

Customer success role owning around 100 accounts, mixing proactive outreach with reactive support to keep customers using the product and renewing.

About the role

Fits someone who likes senior relationships and can turn tricky customer moments into good outcomes. Success here means customers see real value and stay.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Lead
Skills
Customer success metrics, Account management, Data analysis
Posted
14 Oct 2026
Last checked
3 Nov 2026

What you will do

  • Own about 100 accounts as the main contact for customers and internal partners
  • Build long-term relationships with senior contacts and resolve difficult situations
  • Create value plans that show return on investment to key stakeholders
  • Use engagement data to run targeted campaigns and workshops for inactive users

What they look for

  • Experience managing a book of customer accounts in software
  • Comfort with data and customer success metrics
  • Strong written and phone communication
  • A positive approach to escalations and churn risk

How Keywordise applies for you

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Claude

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Muse

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Message for Muse
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Muse is available in the US only for now.

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Questions about this job

Can I do this job remotely, and from which countries?

The posting lists it as remote for people in the United States.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is a lead role. The posting asks for: experience managing a book of customer accounts in software; comfort with data and customer success metrics; strong written and phone communication. Skills it names include Customer success metrics, Account management, Data analysis.

How do I apply with Keywordise AI?

Click Apply with Keywordise AI, create an account and upload your CV. Your CV and cover letter are written for this job from what you have really done, then Keywordise applies for you. Trial: 7 days, no card.

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