DashlaneHiring

Customer Success Manager

  • New York, NY
  • Lead
  • Posted 9 days ago
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In one line

Own a portfolio of mid-market accounts from onboarding through renewal and upsell at a B2B SaaS company, working from an office three days a week.

About the role

Suits someone who manages the full customer lifecycle and likes building playbooks rather than maintaining them. The team is moving from reactive support to proactive retention and expansion.

At a glance

Pay
Not stated in the posting
Location
New York, NY
Seniority
Lead
Skills
Customer Success, Account Management, CRM, Product analytics, ChatGPT, Gemini
Posted
26 Oct 2026
Last checked
3 Nov 2026

What you will do

  • Guide mid-market accounts from onboarding through adoption, renewal and expansion
  • Run consultative renewals, spot commercial opportunities and protect retention
  • Design tiered account strategies, with executive business reviews for top accounts and automation for the rest
  • Use AI workflows to speed up portfolio analysis, risk detection and team execution
  • Work with Sales, Product and Support to represent customers and settle escalations

What they look for

  • 3 or more years in customer success or account management at a B2B SaaS company
  • Experience across the full lifecycle, from onboarding to renewals
  • Comfort with product analytics, health metrics or CRM tools to judge account health and forecast risk
  • Ability to use generative AI tools such as ChatGPT or Gemini in daily work
  • A builder mindset, with drive to create playbooks and improve processes

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Questions about this job

Where is this job based?

The posting lists Customer Success Manager as a role based in New York, NY, United States.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is a lead role. The posting asks for: 3 or more years in customer success or account management at a B2B SaaS company; experience across the full lifecycle, from onboarding to renewals; comfort with product analytics, health metrics or CRM tools to judge account health and forecast risk. Skills it names include Customer Success, Account Management, CRM, Product analytics.

How do I apply with Keywordise AI?

Select Apply with Keywordise AI, sign up and upload your CV. Keywordise writes a CV and a cover letter for this job from your real experience and applies for you. The 7-day free trial needs no card.

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