Fresh PrintsHiring

Customer Success Manager

  • Remote, South Africa
  • Full-time
  • Lead
  • Posted 2 days ago
In one line

Remote account manager for a custom jewelry maker, guiding clients from design brief through production and delivery.

About the role

Suits someone organised and tech-savvy who likes both relationship work and operations, handling several high-value customer workflows at once.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, South Africa
Seniority
Lead
Employment
Full-time
Skills
Customer success, Account management, Project coordination, CAD coordination, Quote preparation
Posted
27 Oct 2026
Last checked
29 Oct 2026

What you will do

  • Own inbound customer requests and act as main contact for assigned accounts.
  • Talk with clients by email, phone and messaging.
  • Review submissions, ask clarifying questions and turn requests into clear instructions for production.
  • Guide customers on pricing, materials and design trade-offs.
  • Track orders from design to delivery and chase approvals or missing inputs.

What they look for

  • Highly organised and comfortable with software tools.
  • Exceptional English communication.
  • Able to manage several high-value customer workflows at once.

How Keywordise applies for you

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  2. 2Tailored to this jobKeywordise writes a CV and a cover letter for this job from your real experience.
  3. 3The form fills itselfName, email, experience and screening questions, field by field.
  4. 4Application sentYou get a receipt and follow it in your dashboard.

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Claude

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  2. Name it Keywordise and paste the connector URL.
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Connector URL
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Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

Muse

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Message for Muse
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Muse is available in the US only for now.

Prompt
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How to connect

Questions about this job

Is this a remote job, and where can I work from?

Yes, it is listed as remote, aimed at candidates in South Africa.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is a lead role. The posting asks for: highly organised and comfortable with software tools; exceptional English communication; able to manage several high-value customer workflows at once. Skills it names include Customer success, Account management, Project coordination, CAD coordination.

How do I apply with Keywordise AI?

Press the Apply with Keywordise AI button and add your CV. Keywordise tailors your CV and cover letter to this posting and sends the application for you, with a free 7-day trial and no card.

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