Keel InfrastructureHiring

Customer Success Manager

  • New York, NY
  • Lead
  • Posted 5 days ago
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In one line

Customer success role in data center program delivery, acting as the tenant's main contact from intake through construction and handover.

About the role

The job sits between tenants and the development team, keeping each tenant's requirements as the source of truth across design, construction and commissioning. It reports to the VP of data center program delivery.

At a glance

Pay
Not stated in the posting
Location
New York, NY
Seniority
Lead
Skills
Change management, Project controls, Commissioning, Construction delivery
Posted
30 Oct 2026
Last checked
2 Nov 2026

What you will do

  • Gather tenant requirements with leasing and assemble the deliverable package
  • Track tenant requirements from intake through operational handover
  • Run regular tenant touchpoints and prepare progress reports with project controls
  • Log and route change requests, assessing cost and schedule impact
  • Close out projects with the program coordinator and validate punch list items

What they look for

  • Experience managing client relationships on complex delivery projects
  • Familiarity with design, construction and commissioning stages
  • Ability to read scope, cost and schedule impacts and escalate early
  • Comfort coordinating across engineering, construction and operations

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Questions about this job

Where is this job based?

The posting lists Customer Success Manager as a role based in New York, NY, United States.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is a lead role. The posting asks for: experience managing client relationships on complex delivery projects; familiarity with design, construction and commissioning stages; ability to read scope, cost and schedule impacts and escalate early. Skills it names include Change management, Project controls, Commissioning, Construction delivery.

How do I apply with Keywordise AI?

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