Point CHiring

Flex CDP Customer Service Representative

  • Remote, United States
  • Entry-level
  • Posted 2 weeks ago
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In one line

Phone and email support role for people with flexible spending and health savings accounts, at a third-party benefits administrator.

About the role

A small service team handles participant and client questions on eligibility, claims and plan details. Accuracy and clear explanations matter, and all work follows HIPAA rules.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Entry-level
Skills
Alegeus, Eldorado, CSIpack, Zendesk, Adobe Reader
Posted
6 Oct 2026
Last checked
20 Oct 2026

What you will do

  • Take inbound calls and emails about eligibility, claims and plan questions
  • Log every customer contact in the call tracking system
  • Move between several systems and tools while helping a caller
  • Explain internal processes in words customers understand
  • Keep member information confidential under HIPAA
  • Help members find self-service options such as the member portal

What they look for

  • High school diploma or equivalent
  • One to two years in customer service, ideally in benefits, insurance or healthcare
  • Clear writing and speaking, including explaining complex benefit details
  • Experience with a CRM or ticketing tool such as Zendesk
  • Comfort with Microsoft Outlook, Excel and Adobe Reader
  • Able to juggle several priorities while staying accurate and professional

Nice to have

  • Hands-on work with consumer-directed benefits such as FSA, HRA, HSA or DCA
  • Familiarity with Alegeus (Wealthcare), Eldorado or a similar benefits platform
  • Prior use of CSIpack, with training provided

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ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

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  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
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Connector URL
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Muse

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Message for Muse
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Muse is available in the US only for now.

Prompt
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How to connect

Questions about this job

Is this a remote job, and where can I work from?

Yes. The posting lists Flex CDP Customer Service Representative as a remote role for candidates in the United States.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is an entry-level role. The posting asks for: high school diploma or equivalent; one to two years in customer service, ideally in benefits, insurance or healthcare; clear writing and speaking, including explaining complex benefit details. Skills it names include Alegeus, Eldorado, CSIpack, Zendesk.

How do I apply with Keywordise AI?

Click Apply with Keywordise AI, create an account and upload your CV. Your CV and cover letter are written for this job from what you have really done, then Keywordise applies for you. Trial: 7 days, no card.

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