GitLabHiring

Manager, Customer Success Engineering

  • Remote, United States
  • Lead
  • Posted 2 weeks ago
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In one line

Lead a distributed team of customer success engineers across the Americas, running technical programs that get customers using source code management, CI/CD and Agile planning tools.

About the role

Sits under the Senior Director of Customer Success Managers and works with Sales and Renewals on a shared book of business. Success means clear measures of technical value and fewer adoption blockers.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Lead
Skills
DevSecOps, CI/CD, Source code management, Agile planning, Customer success
Posted
15 Oct 2026
Last checked
28 Oct 2026

What you will do

  • Lead customer success engineers spread across the Americas on a pooled book of business
  • Create repeatable frameworks that remove adoption barriers and tie work to customer outcomes
  • Use performance data to judge what works and adjust programs, and coach the team on DevSecOps and customer engagement

What they look for

  • Deep DevSecOps knowledge combined with experience designing strategic programs
  • A track record leading technical specialists, ideally across several locations
  • Ability to turn technical findings into commercial results with Sales and Renewals partners
  • Comfort using data and metrics to steer adoption and retention work

Nice to have

  • Familiarity with AI tools as part of daily work

How Keywordise applies for you

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ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

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ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
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How to connect

Questions about this job

Is this a remote job, and where can I work from?

Yes, it is listed as remote, aimed at candidates in the United States.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is a lead role. The posting asks for: deep DevSecOps knowledge combined with experience designing strategic programs; a track record leading technical specialists, ideally across several locations; ability to turn technical findings into commercial results with Sales and Renewals partners. Skills it names include DevSecOps, CI/CD, Source code management, Agile planning.

How do I apply with Keywordise AI?

Press the Apply with Keywordise AI button and add your CV. Keywordise tailors your CV and cover letter to this posting and sends the application for you, with a free 7-day trial and no card.

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