ClearGovHiring

Customer Success Manager

  • Remote, North America
  • Lead
  • Posted 8 days ago
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In one line

Customer success role owning a book of 100 to 150 government and school district accounts, focused on retention and expansion.

About the role

The product helps local governments and school districts plan, budget and report their finances. This is a mid-touch to high-touch portfolio where you balance executive relationships with scalable processes and clear ROI conversations.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, North America
Seniority
Lead
Skills
Customer Success, Process Mapping, Forecasting, Account Management
Posted
21 Oct 2026
Last checked
26 Oct 2026

What you will do

  • Run monthly milestone meetings, quarterly and executive reviews, renewals and technical check-ins
  • Translate product features and integrations into measurable outcomes for finance leaders
  • Forecast retention, churn risk and expansion pipeline accurately each quarter
  • Keep several stakeholders engaged at each account and drive participation in the customer journey

What they look for

  • Ownership and follow-through on commitments
  • Clear communication with customers and colleagues
  • Comfort solving problems and working things out independently
  • Quick learning and adaptability as things change

Nice to have

  • A sense of humour and perspective

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Claude

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Muse

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Message for Muse
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Prompt
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Questions about this job

Is this job fully remote, and from where?

Yes, it is listed as remote, aimed at candidates in North America.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is a lead role. The posting asks for: ownership and follow-through on commitments; clear communication with customers and colleagues; comfort solving problems and working things out independently. Skills it names include Customer Success, Process Mapping, Forecasting, Account Management.

How do I apply with Keywordise AI?

Select Apply with Keywordise AI, sign up and upload your CV. Keywordise writes a CV and a cover letter for this job from your real experience and applies for you. The 7-day free trial needs no card.

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